Pragmatic Six Sigma

These days customer service has become a thing of the past. With more and more companies trying to focus on keeping themselves afloat one would think that customer service would be atop most CEO’s to-do lists but nothing could be farther from the truth. As a matter of fact out of the growing concern for their business and the bottom line, many are not looking towards customer satisfaction and trying to improve this aspect of their business.

It leaves one to wonder why it is that more companies don’t have respect for their customers as the integral parts of their business that they are. After all, no matter what business you are in your business probably relies on those who purchase your products and services, so shouldn’t these individuals matter most?

While many companies don’t see the value of their customers there are actually many who believe that the only way to run a successful business is by keeping the quality of your products at an all time high while steadily increasing your customer satisfaction as you go. Since your bottom line relies heavily on your customers and their business, repeat business, and referrals, happy customers are really the key to running a successful business.

Customer service needs to be at the top of your priority list when you are running a business and if you want to find out what your customers are experiencing or how they feel about your business then simply ask them for their opinions. Some businesses offer surveys at the checkout or discounts in the future for those who complete a brief survey online after their visit. One thing is for sure, how your customers feel about your business is key to creating a business that is a success.

There are many schools of thought when it comes to business management. Six Sigma along with other business management methodologies understand the importance of building a successful business by improving your overall product whether in manufacturing or in customer service and thus making for happier customers and a more successful business. And whether you choose to utilize a formal management training and certification program or not you need to make sure that a high level of customer satisfaction is included in your business plan.

Categories: Case Studies

When considering Six-sigma implementation within your company you must first get a handle not only on what Six Sigma is but how it can work for your company. Simply sending all of your employees to training and certification classes without a full comprehension of what lean Six Sigma is all about is really just like flying with a blindfold on. Even if you are flying the very best plane in the world if you can’t see where you are going then you may as well be in a poorly constructed vessel. The results will very likely be the same.

Six sigma and lean Six Sigma are excellent business management tools when used effectively and on the right projects. The problem is that many companies don’t even realize that they can adapt 6 Sigma to their current business structure and implement it for very effective results and not just in a manufacturing setting but in a variety of different customer service and health care related industries as well.

Six Sigma training is incredible and when you begin learning more about the black belts and the ways in which these leading employees can help guide just about any company through the process of 6 Sigma you will be sure to look around you and find those employees in your business that would function well in these supervisory positions. The six-sigma process is one that under the right leadership can be adapted to your existing company structure and still be fully successful and functional raising your company’s profitability to all new heights.

Once you learn more about 6 Sigma, Lean Six Sigma, and the training and certification programs available you will probably not be able to resist jumping on the band wagon. If it can work for leading companies such as Motorola, Honeywell, Home Depot, and GE well then it is likely that you can make it work in your company as well. Companies large and small are now utilizing some or all of the Six Sigma methodology in their business to help them reach new heights. Many have well exceeded even their own highest expectations.

Categories: Six Sigma

Many companies send their employees to six sigma training and certification classes and then begin their implementation process thinking that this is all that they need to do in order to help make their company more successful. While this is of course the best way to ensure that a company gets its six sigma implementation off the ground it is important that the company that wishes to take on Six Sigma does so wholeheartedly across the board.

Once a company begins implementing and applying the Six sigma principles these should be reinforced not only by those employees who are upper management and the leaders of the company but also Six Sigma needs to be included throughout the company as a common thread. Employee evaluations should be rewritten to include six sigma and to evaluate employees not only on their actual work ethic but on the Six Sigma implementation process as well. Offering employees assessment and accountability for their role in Six Sigma in the company will help them to keep focus on what is really important and their role in it.

Recognition should also be a part of implementing six sigma into the culture of your organization and this means acknowledging not only the individuals who are helping to get the greatest results but those teams that are excelling in the program and are taking their projects to the next level. It is ever so important to make six sigma acknowledgement a part of the climate of your organization as this will truly help to create a growth culture.

Categories: Case Studies

Six sigma is by far one of the biggest things to surface in the business world and as a result it is something that many business owners and managers have questions about. When it comes to this program there are many who are claiming that Six Sigma has not only helped them to make their company more profitable but also that this process is one that has also helped them to save quite a bit of money from the point it was implemented.

So what makes Six Sigma so much better from any other methodology that has come before or since? Well, quite honestly this program only seems on the surface to be a bit different from TQM but it is actually a completely different program in the following ways.

For starters those atop of companies using Six Sigma have to have the training to support leadership. While there are several different tiers of management and belts those who are at the top of the Six Sigma food chain need to be black belts and master black belts. This really helps them to guide their lower level employees to success.

Training for Six Sigma is like no other program. It is both extensive and costly but the amount that companies can make and save by using this program are even greater than that and can result in a huge profit even within the first year of 6 Sigma implementation. Training is mostly based on managing projects, solving problems, and of course, statistical analysis of problems.

Metrics is another thing that makes Six Sigma stand out from other programs of this nature. As a matter of fact metrics in this system not only factor into the CTQ but they are also used when looking at the Defects Per Million Opportunities. All of these metrics help 6 Sigma to not only make the desired changes but also to improve the accuracy of its results.

All in all there are many things that make Six Sigma stand out and it is perhaps for these reasons that this program is so successful in many different companies world wide. While some companies have hardly heard of Six Sigma others are using it to bring their companies to new heights of success and to help them bring in incredible profits even during a downturn in the overall economy.

Categories: Case Studies

Perhaps you are considering Six Sigma as a way of creating the improvements and changes that you are hoping to make in your business structure. Or perhaps you have just heard about Six Sigma for the very first time and you want to find out more about what it is and how you can use it to make your business rise to the top of the pile.

One thing is for sure you will want to do more than a few Google searches in order to gather information. 6 Sigma has been around since the early 80's and was created by Bill Smith of the Motorola company as a way to improve a company's bottom line by simply improving the quality of whatever that company is improving. The theory behind it is that improving the quality of the product would in turn improve the customer's experience and would thus improve that company's bottom line...and it worked.

Of course, just as with anything else that has been around a while there are loads of informational websites out there wanting you to take their Six sigma certification course or to purchase their products or materials and this is where things start to go awry. When you are looking to gather information about a topic such as this it is best to click on the news tab or to actually find books and business publications that talk specifically about the implementation of the Six Sigma strategies and which specific training courses are the best ones on the market.

Many websites try to make themselves seem like the authority on a particular topic and this is very much the case with Six Sigma websites as well. Online resources can be wonderful places to gather information but read carefully because many times you will notice discrepancies from one site to another and if you aren't careful you could base your conclusions about six sigma on information that is untrue or askew for the purpose of directing you to purchase a specific item.

Online research can be helpful and informative but it is important to make sure that you pay careful attention to where this information is coming from. Remember you information about Six Sigma will only be as accurate as your resources are.

Categories: Certifications

These days there are many universities trying to sell you their Six Sigma training and certification package. But 6 Sigma training is much more than it used to be. Now with a variety of different six sigma packages to choose from and several different formats it can be more difficult than ever as a manager to make the choices that best meet the needs of both your employees and your company as well.

Essentially Six Sigma is nothing more than an integrated approach to a philosophy that has been proven over time as effective in improving business performance. It is based on making changes and improvements in the predictability of business processes to improve the overall results as well as create better business practices and improve the company's bottom line. And companies such as GE Capital for instance have saved boatloads of money simply by implementing the Six Sigma methodology into their company creaging higher profits and better overall results.

Six Sigma programs include those programs designed for specific project groups, those designed for an entry level understanding, as well as those that are designed for the differenet levels of management within the company. There are those training classes that are designed towards those with different roles in Six Sigma such as training classes for Black Belts, Green Belts, Yellow Belts, Master Black Belts, and of course Champions.

There are also a variety of training courses that are designed to apply 6 Sigma methodology in specific settings such as lean Six Sigma, Green Six Sigma, and Six Sigma for Health Care. There are also 6 sigma programs designed for project management as well. There are even condensed courses designed as introductory courses that can allow those who aren't well versed in Six Sigma to learn a little bit about what it entails before signing up their entire company for training and certification programs.

Six Sigma is perhaps as popular as it is because it means so many things to so many different companies. No matter what your company specializes in or how big or small it is there are ways to effectively use part or all of the Six Sigma method to improve your business, customer expereience, and your bottom line and from that perspective it is an incredible business management tool.

Categories: Six Sigma

The lean manager possesses eight qualities that permit the optimizatrion of operations of any business entity. These qualities are applicable in every business endeavor from finance to manufacturing to marketing. The lean manager practices these skills daily..

Problem solving The lean6 sigma manager has the ability to see the whole picture, break it down into its various parts, and correct any problem that hinders optimal operations. The manager uses the scientific method to solve each problem. Inductive and deductive reasoning are used to analyze problems and apply the correct solution at the root of the problem.

Gemba(The Real Place) Lean managers must solve problems at their roots. The lean managers must go to the real place that the problem exists While it is true that some problems can be solved sitting at a desk, most problems occur in other places. The lean manager seeks the solution to problems wherever they occur.

Proper Tools The lean manager carefully selects the best tool for the task. Managers know that satisfied customers keep the business operating. Therefore, any item that increases quality, improves delivery time, or decreases expense becomes the proper tool.

Shows Respect for all People The lean manager is aware that people who are performing well in their positions of employment are experts in what they are doing. Therefore, he or she may learn from them; and in turn, the manager becomes more knowledgeable and skillful in his or her own field.

Searches Daily for Perfection The lean manager constantly searches for perfection. Every operation that he manages must always run smoothly and productively. Managers constantly watch for flaws and ways to improve operations

Not Afraid of Failure Managers are not afraid to fail because they know that with each failure they have learned something. They know that each experiment either improves their operations, or they have discovered something that doesn’t work. They are learning daily.

Questions Status Quo Managers are not satisfied with the status quo. They constantly rethink problems and look for optimal methods to do things. They know that finding a better way improves quality or reduces expenses so that everyone benefits with better products with a more competitive price

Uses Socratic Method Managers use the Socratic Method to motivate others to accomplish desired goals. The manager determines the desired outcome and forms questions to achieve that objective. The answers lead the employee to the correct conclusion.

Categories: Business

Six Sigma is a training program that has proven itself successful around the world. This program offers a number of benefits to any business or industry. This is a business management strategy that attempts to identify and remedy the issues that are associated with waste and variability in the manufacture and processes of any kind of good or service. It relies on an infrastructure that organizes management into different belts much like the system of martial arts. Six sigma is known for its ability to produce nearly 100% of the products of any firm with no errors. This improves the profitability of the entire organization, and there are many companies that can utilize online training for their benefits.

There are a few key components that are essential to understanding Six Sigma and the dramatic success it has provided to businesses in all types of industry. There is a clear focus on reducing the amount of errors that occur during the manufacturing process. It does this by ensuring the conditions under which the manufacturing occurs are the same at all times. When a business does not have any errors, it will naturally have a higher profit.

Online training is a great way for any company to embrace the ideals that are employed by Six Sigma trainers. They will provide all the information that is essential to ensuring that the data recorded in the manufacturing process can be used practically. Guess work and assumptions are often the major cause of errors during the process, and it is of primary importance to realize what information needs to be recorded. Another thing that is learned during online training seminars is the necessity of having managers that are not restricted to a certain area. Quality control is essential across all levels of an organization to be truly successful.

is a great way for a business to increase its profit margin by minimizing the amount of waste and errors that accumulate during the manufacturing process. There are a number of things that are included in an online training program, and any organization can realize the increased profitability that is offered during these programs. They can learn which data is essential to the margins of error and this information can be used to increase the stability of the finished product. Online training courses are also designed to provide a convenience to organizations and can be taken at any time.

Categories: Case Studies

Six Sigma is a set of practices designed to improve manufacturing processes and eliminate defects that meets customer satisfaction. Motorola developed the core of Six Sigma in the 1986 inspired by the six preceding decades. Methods include quality control, zero defects, total quality management and statistical methods. Infrastructure within the organization is divided into categories such as black belts and green belts and so from beginner to expert. There are three steps that can mean effective Six Sigma training to achieve success.

#1 DMAIC (Define, Measure, Analyze, Improve, Control)

This methodology has five phases.

• Define the existing problem and project goals and listen to the customer.
• Measure the key aspects of recent process and collect data that is relevant.
• Analyze and investigate data and determine relationships in an attempt to locate the root of the defect.
• Improve current process using techniques based on data analysis. Establish process capabilities and run tests in the design phase to eliminate errors,
• Control future processes and correct targeted errors from any defects. Statistical process control and monitoring the production by implementing control systems will result in fewer defects.

#2 DFSS (Design For Six Sigma)

This methodology has five phases.

• Define the goal with a design that meets customer demands.
• Measure and identify production and product process capabilities and risks and identify characteristics critical to quality assurance.
• Analyze the design and development and evaluate design and alternatives.
• Design details and plan for design verifications and optimizations.
• Verify the design via testing and production implementations prior to relinquishing to process owners.

#3 SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

Starting with the customer and working towards suppliers delivers satisfaction with all parties concerned for a successful product.

• The name of the process should be agreed upon.
• Process outputs are tangible items produced by the process such as reports.
• Define customer processes who receive the outputs.
• Define the input process such as a customer’s request that triggers the process.
• Define supplier process and who inputs the supply. This processes maybe the customer and/or the supplier.
• Define sub-process that makes up the process which is the activities that are carried out to convert the outputs and inputs like a map.

Six Sigma and its infrastructures are ideal in any manufacturing process in order to achieve zero defects and a quality item for customers.

Categories: Case Studies

When one thinks of business processes, he or she generally thinks of a 6 sigma production process. However, business processes exist in many more places than just the production line. A process is simply making an output for customers from two or more inputs. The customers can be either internal or external. These outputs do not necessarily have to be physical and are often intellectual. Problem solving processes is one example of an intellectual output. The process of solving problems can change from one organization to the other. Some organizations choose brainstorming sessions whereas others choose interactive sessions. Another example of a process that does not produce a physical output is management processes.

Organizations choose different styles of management. Some organizations choose a relaxed management style, while others have rigid structures. Often times the management process correlates with the employees who work there. Knowledge workers usually have a more laid back management process, whereas production workers have rigid management based on specific working hours, breaks, and discipline. Finally, the production process is all the steps of making a product. The process generally spans from the supplier all the way to the customer. Production processes become rigid in organizations that produce the same product without change. The processes for businesses that make different or custom ordered end-products are generally more flexible. Either way the production process will include how to get the raw products from the suppliers, how to transform those raw supplies into a finished product, and how to get the finished product to customers.

Processes exist everywhere; in fact, just ordering food at a drive through involves several processes on the other end. Whoever takes the order has a process of communication, the kitchen has a process for making the food, and finally there is a certain process to package the food. Processes go beyond the professional world, sometimes processes become a part of everyday life. People use processes to prepare for work, shop for food, do laundry, and before bed. Processes are simply the way to achieve a desired outcome. Processes improve, are improvised, and sometimes get completely reorganized. Ultimately, processes keep everything from becoming unorganized chaos. Processes standardize the way inputs become outputs.

Categories: Case Studies